How to Choose an eCommerce Platform – Everything to Know

Updated On: 31st January 2024

The eCommerce ecosystem has witnessed steady growth over the past 2 decades. According to Statista, the global eCommerce market valued $2.3 trillion in 2023 with 21.2% of retail sales. The statistics given here are ÔÇ£good newsÔÇØ for entrepreneurs looking forward to starting their online venture.

The ecommerce sphere is currently packed with opportunities for new online businesses. If you have an innovative business model that can meet the demands of experience-hungry society, itÔÇÖs time to take a step forward with an ecommerce website.

Although there are various online business models, the core agenda is to sell online. New entrepreneurs who are looking to build their online presence need to review every factor that a specific business model delivers. It is a challenging decision to select an ecommerce platform with the right tools and technology, especially for new entrepreneurs. To help businesspersons, there are free online demos that enable you to access a particular platform. Also, you can go through user-reviews for better understanding.

What is the Importance of Choosing the Right eCommerce Platform?

A well-suited eCommerce platform facilitates seamless business operations, enhancing user experience and customer satisfaction. It directly influences website performance, speed, and security. Furthermore, the right platform accommodates business scalability, adapting to growing demands. All you have to do is to make a wise and balanced choice keeping the essential factors in mind shared below.

How to Select the Right eCommerce Platform?

While looking for a perfect eCommerce marketplace solution, you need to consider supreme factors that are important from a customer as well as a business perspective. Being a part of the IT industry for more than 14 years, We have mentioned crucial factors that should be considered while choosing an ideal platform to set up your eCommerce website.

Different Solutions

For entrepreneurs, the real struggle is to choose the right website solution for your business. There are mainly 3 types of website solutions available in the ecommerce ecosystem. The businesspersons need to do research about each solution as well as have proper business model. A clear vision to respective business desire will make it easy for an entrepreneur to select a website solution. The different solutions to build an ecommerce website are:

• SaaS-based Solution
• Ready-to-launch Solution
• Custom Solution

SaaS-Based Solution:

SaaS is an optimal solution for small vendors who need to target local audience and have limited requirements. There is no additional maintenance cost for your website as the hosting service providers are responsible for the same. The ideal examples are Shopify and Bigcommerce.

Opting a SaaS-based solution means that you donÔÇÖt completely own your ecommerce website. Instead, you pay the hosting service provider at regular intervals to run your online store. You enjoy the functionalities and services as long as you pay the subscription fees. To add custom features such as Payment Gateways and Analytics, you need to pay an additional cost.

SaaS-based solutions donÔÇÖt support all business needs. Also, it lacks the ability of complex customization. Moreover, many SaaS based solutions charge a transaction fee, which means effective revenue is reduced.

Ready-to-Launch Solution:

The limitations faced by entrepreneurs who run their online store on a SaaS-based solution paved a way for ready-to-launch website solutions. These readymade solutions offer the perfect balance of features and budget. If you check over a few of them, you will find out a vast array of benefits. The major ones are as follows:

• Excellent features at affordable prices
• No annual or monthly subscription fee payments
• Freedom to choose the hosting service provider

The ready-to-launch options, such as YoKart, are quite suitable for certain segments, like startups, micro businesses, and small and medium-sized enterprises. Value for money and easy options to scale up are the reasons why these solutions are preferred over custom or SaaS.

For the success of your ecommerce marketplace venture, it is very important that your chosen hosting provider is secure, stable and provides 24 Hours support. You should rely upon a hosting service provider which comes with the following advantages/benefits.

– Easy Scalability (upgrade or downgrade)
– 24/7 On-site Support via Phone/Chat/Email
– Transparent Pricing
– Server Secure Advanced Security
– 100% Network and Power Uptime

Yo!Kart recommends Liquid Web hosting services which comes with the above mentioned benefits and much more.

• Custom Solutions: A custom ecommerce solution is most suitable for the stores that need to address specific operational challenges. If your business model demands high-end customization, then there are solutions like Shopify Plus, Magento (For Mid and Enterprise Businesses) and YoKartÔÇÖs GoCustom.

Custom solutions are expensive and require an experienced service provider. So if you choose this solution for your upcoming store, I recommend business persons to complete the business analysis process first. Analyze the functional requirements before investing in a custom solution as it will help you define the requirements and demarcate your budget, which may otherwise stretch out due to undefined cost.

Revenue Channels

Beginnings are always hard, as for startups both profitability and growth are crucial. ÔÇ£How can I earn profit?ÔÇØ is the very first question that comes to the mind of an entrepreneur who is at the verge of putting money for new online venture. The generated revenue signifies business growth. Therefore, I advise the new entrepreneurs to decide beforehand which revenue channels will benefit their business. The common revenue generating streams are:

• Direct sale
• Commission
• Subscription
• Advertisement

Also, I recommend opting ÔÇ£affiliate managementÔÇØ feature when starting an ecommerce website. Adding affiliates at the initial stage of the business will help to improve sales as well as create brand awareness. To boost up your profits, one can integrate features like

• Featured product listing – List select vendor products on the homepage.
• Advertisement Management – Display vendor advertisement.

SEO Friendliness

Always choose an ecommerce platform that follows SEO-friendly technology. It is very important for your website to appear on top of search pages. SEO-friendly design helps your target audience find you easily and enhance sales. In addition, it provides user-friendly experience that engages traffic and improves the lead conversion rate. Some of the features include:

• Control over URL rewrites
• Search engine friendly functionalities
• Blog section on ecommerce website
• Customer review management

Flexibility and Scalability

At the point of starting a new venture, itÔÇÖs nearly impossible to predict when the business will outgrow the expectations. Flexibility in a solution is gauged to keep up with changing times. The ecommerce platform that you choose today should be flexible and scalable enough to meet the future requirements. Planning now will help to add such features with the least investment of time, effort and money in future.

The three different solutions discussed above offer varying flexibility and scalability. Although SaaS-based solutions allow you to change the design and add new features, you cannot change the hosting service. Conversely, owned readymade and custom solutions provide the best of both flexibility and scalability. You can choose your own hosting service provider, get the design of your choice, and change the business model as required.

Technical support

Imagine that you have successfully launched your ecommerce website. But after a span of time, you may face some technical issues. To resolve the bugs and errors, you definitely need technical support for the flawless functioning of your website. Otherwise, you may suffer huge order loss which will of course hit your business. In worse condition, you may even lose loyal customers and their trust. Therefore, a team of technical experts must be there to help you out immediately.

Most SaaS-based solutions offer support primarily via forums, email, and live chat. Basically, what it means is – roll up your sleeves and get to work. If you go for ready-to-launch or custom solutions, screen sharing-based or on-site support is provided to address the problem in real time. Furthermore, you can sign up for an annual maintenance contract and avail discount, if applicable. In a few cases, you can expect the technical support to be free initially but in the long run, you need to sign up for an annual maintenance contract.

Conclusion

Choosing a solution is the key factor in determining the profitability of any eCommerce business. While there are numerous eCommerce platform options to choose from, ease of use is prioritized. However, beyond them lies long-term goals, sustenance, and of course your budget. So, with changing market dynamics, you should choose a solution that suits your pocket and satisfies your business model.

Frequently Asked Questions:

Q1: What are different types of eCommerce?
Ans: eCommerce businesses can be classified into different categories namely B2B (Business-to-Business), B2C(Business-to-Consumer), B2B2C (Business-to-Business-to-Consumer), and C2C (Consumer-to-Consumer). Additionally, categories have been added to the list named social commerce and mobile commerce. 

Q2: What are the essential features of an eCommerce platform?
Ans: An eCommerce platform comprises several essential features including product catalog management, secure payment processing, inventory management, and marketing and analytics tools. In addition, eCommerce platforms, Yokart, Shopify, and more go the extra mile by providing functionalities such as multilingual support and integrated third-party APIs. All these features help deliver enhanced and secure online shopping for businesses and their clientele.

Q3: How much does an eCommerce platform cost?
Answer: The pricing of an eCommerce platform usually depends on varying features and functionalities, intricacy of business operations, and business size. Certain eCommerce software solutions are either free of cost or charge a nominal fee. However, software like YoKart, Shopify, and others require substantial investments, owing to their features, capabilities, and integrations. In a nutshell, the cost of an eCommerce platform may vary from hundreds to thousands of dollars.